Return and Exchange policy

Frequently asked questions about returns, refunds, and exchanges.

How do I exchange items?

Visit our returns center

Enter your order number and email address to start

Follow the instructions and select the items you want to exchange

Once your request is approved, you will get a confirmation email with shipping guidelines

What items can I exchange/return? 

Within 21 days from the date of purchase

In unused and resellable condition

In the original packaging with all the tags intact

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

What are the refund options?

Winslow reserves the right to determine whether a return is accepted. However, if the item you received is damaged please contact us at info@winslowla.com and explain the issue. Refund's will be issued to the original payment method.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my exchange/refund?

Once your returned item is received and inspected, we will issue your refund or ship your exchanged item.